Last updated: October 27, 2026
| What you bought | Refund |
|---|---|
| First payment of a subscription | Full refund if you ask within 14 days of the payment. |
| Credit pack | Full refund within 14 days if none of the pack's credits have been used; otherwise a refund of the unused credits. |
| Subscription renewal | Not refunded. Cancel any time and keep access until the end of the period you paid for. |
| Duplicate charge, billing error, or a charge after you cancelled | Always refunded in full, whenever you notice it. |
| Advertising spend | Not ours to refund — we never bill it. It is charged by each ad platform. |
This policy forms part of our Terms of Use. Where it is more generous than Section 9 of those Terms, this policy applies.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes your payment, issues your invoice and receipt, handles sales tax, and processes every refund. Paddle's buyer terms and refund policy also apply to your purchase. If anything in this policy gives you fewer rights than Paddle's, the more generous rule applies.
Refunds go back to the payment method you used, normally within 5–10 business days of approval depending on your bank. Taxes collected on a refunded payment are refunded with it.
If Adslysuite is not right for you, you can ask for a full refund of your first payment on any paid plan — monthly or annual — within 14 days of that payment. You do not need to give a reason. If you started with a free trial, the 14 days run from the first payment after the trial ends.
When the refund is processed, the subscription is cancelled and paid features end. Campaigns already live in your ad accounts are not touched: they belong to you on each platform, and you remain responsible for the ad spend they incur there.
This refund is available once per customer. We may decline a repeat request from the same person or business — for example, a new account opened to claim it again.
Credit packs are one-off purchases of AI credits, used by features such as ad copy, image generation and campaign analysis.
Credits are a usage measure for features inside Adslysuite. They have no cash value, cannot be transferred to another account or person, and are not redeemable for money except through a refund under this policy.
Subscriptions renew automatically. You can cancel at any time from your account or by emailing us, and cancellation takes effect at the end of the billing period you have already paid for — you keep full access until then, and you will not be charged again.
Renewal payments are not refunded, and we do not refund part-used months or years. We send a reminder before an annual plan renews; if you are in the UK, you have 14 days from an annual renewal to cancel and receive a refund, as described in Section 9.
Charges for managed spend above your plan's limit (overage) reflect use that has already happened, and are refunded only if they were calculated incorrectly.
Whatever the timing, you get a full refund of the affected charge if:
If we discontinue a feature you rely on and you cancel as a result, we refund the unused part of any prepaid fee, as set out in Section 13 of the Terms.
Either:
We reply within two business days. A request counts as made on the day you send it, so a request sent on day 14 is in time even if we answer later.
Please contact us before opening a dispute or chargeback with your bank. A chargeback freezes the payment while the bank investigates, and is almost always slower than asking us.
Adslysuite is a business tool. If you are nonetheless buying as a consumer, the law where you live may give you rights this policy cannot remove — for example the 14-day right of withdrawal for consumers in the EU, EEA, UK and Switzerland, which Paddle administers as set out in its refund policy. Nothing in this policy limits those rights.